Draft – to be reviewed before launch.

Terms of use and sale

Last updated: 4 October 2026

1. Who we are

SitePaper is a trading name of Toolhouse Labs Ltd, a company registered in England and Wales under company number 17498150.

Our registered office is 6 Edison Village, Nottingham Science & Technology Park, Nottingham, NG7 2RF.

You can contact us at hello@sitepaper.co.uk or on 0333 772 4845.

2. About these terms

These terms apply when you use SitePaper, create an account, buy a single document or subscribe to SitePaper Pro.

If you are acting wholly or mainly outside your trade, business, craft or profession, you are a consumer. References in these terms to consumer rights apply only where you are legally a consumer. A sole trader buying documents mainly for their business will normally be acting as a business customer, even though sole traders receive some separate protections under privacy and electronic marketing law.

You must be at least 18 years old. If you use SitePaper for an organisation, you confirm that you have authority to act for it.

Our Privacy Notice and Refunds and Cancellations Policy also apply.

3. What SitePaper provides

SitePaper is an AI-assisted drafting tool for health and safety documents. It creates a draft from the information you provide and from our document rules and templates.

SitePaper does not:

• inspect your workplace or site;
• verify the information you enter;
• supervise work or check that controls are implemented;
• act as your competent person, health and safety adviser or legal adviser;
• replace a site-specific assessment by a competent person; or
• guarantee that a document will make work safe or satisfy every legal requirement.

You remain the employer, contractor, responsible person or other duty holder. Nothing in these terms transfers or reduces any duty imposed on you by health and safety law.

Before work starts, you must ensure that a competent person:

• checks the document against the actual site, task, workforce, equipment and materials;
• corrects incomplete, unsuitable or inaccurate content;
• considers people who may be especially at risk;
• approves the controls and makes sure they are put into practice;
• briefs affected workers and records any required acknowledgement; and
• reviews the document after changes, incidents or new information.

You must stop using a document if you know or reasonably suspect that it is inaccurate or no longer suitable.

We will provide the SitePaper service with reasonable care and skill. Nothing in this section removes any statutory right or makes you responsible for a loss to the extent that it was caused by our breach of contract or negligence.

4. Accounts and security

SitePaper uses email magic links instead of passwords. You must:

• provide an email address that you are entitled to use;
• keep access to that email account secure;
• not forward sign-in links to another person;
• tell us promptly if you suspect unauthorised access; and
• keep your account and project information accurate.

An account is for the person or organisation that registered it. You must not sell, transfer or share account access outside your organisation.

5. Information you submit

You must have the right and authority to submit all information that you enter into SitePaper.

Use role descriptions such as “site supervisor” or “operative” wherever possible. Do not put names, home addresses, medical details, accident details, criminal allegations or other unnecessary personal information into the free-text work description.

You must not:

• submit unlawful, defamatory, infringing or malicious content;
• use SitePaper to facilitate unsafe or unlawful work;
• introduce malware or interfere with the service;
• try to gain unauthorised access to accounts, documents or systems;
• use automated means to extract or generate content at scale without our written agreement; or
• use SitePaper or its output to build or operate a competing document-generation service.

We may remove content or suspend access where reasonably necessary to protect people, comply with law, investigate misuse or maintain service security.

6. Free previews and single documents

You may create a free preview before purchasing.

A single-document purchase costs £15. The price includes:

• the completed document in PDF and editable Word formats;
• access to the document through your account during our stated retention period; and
• edits for the same job for 30 days after purchase.

The editing period does not permit you to use one purchase to create documents for unrelated jobs.

The £15 price is the total price. Toolhouse Labs Ltd is not VAT registered, so no VAT is charged and we do not issue VAT invoices. We provide a payment receipt.

7. SitePaper Pro

SitePaper Pro costs £29 per month and renews automatically each month until cancelled.

Pro includes:

• no fixed numerical limit on documents created for your organisation’s ordinary internal business use;
• adding your logo;
• duplicating a document for another job; and
• access to current Pro features while the subscription is active.

“Unlimited” does not include automated or bulk generation, resale, account sharing between unrelated organisations, generation for a competing service or use that places an abnormal burden on the service.

If we reasonably believe use falls outside ordinary use, we will normally contact you and give you a reasonable opportunity to correct it before restricting access. We may act immediately where necessary for security, legal compliance or to prevent serious harm.

You may cancel Pro at any time through your account or by contacting hello@sitepaper.co.uk. Ordinary cancellation stops the next monthly renewal. Pro access continues until the end of the period already paid for unless you exercise a separate statutory cancellation right.

We may change Pro features for a valid reason, such as legal compliance, security, compatibility, abuse prevention or a genuine technical improvement. We will not materially reduce the service during a period you have already paid for. If a change would materially disadvantage you in a later period, we will give reasonable advance notice and allow you to cancel before it takes effect.

We will give any subscription reminder or other notice required by law.

8. Ordering and payment

The available contract language is English.

Before ordering, you can review the document or plan, correct your entries, return to earlier screens and review the total price. Stripe Checkout then displays the item, total price and, for Pro, the monthly recurring charge before you place the order.

The payment button will make clear that placing the order creates an obligation to pay.

Payment is processed by Stripe. Stripe handles your full payment-card details. We receive payment status, amounts and transaction identifiers but do not store your full card number.

Your contract is formed when payment has been authorised and we confirm acceptance electronically. We will acknowledge the order without undue delay.

We keep an electronic record of the order. If you have an account, order and document information will be available there during the applicable retention period.

Our confirmation email will include or attach, in a form you can keep:

• the order details and total price;
• these terms and the Refunds and Cancellations Policy;
• any applicable cancellation instructions; and
• where applicable, confirmation of your express consent to immediate digital supply and your acknowledgement that the cancellation right will be lost.

You should keep the confirmation email and download your documents for your own records.

9. Consumer cancellation rights

This section applies only if you are legally a consumer.

Single documents

A purchased document is digital content supplied without a tangible medium.

We will not begin supplying it during the 14-day cancellation period unless, before purchase, you:

• expressly consent to supply beginning immediately; and
• acknowledge that you will lose the statutory right to cancel once supply begins.

We record that choice and confirm it in the order email.

If you give that consent and acknowledgement, the cancellation right ends when supply begins. If you do not give a valid consent and acknowledgement, your statutory cancellation right remains and you will not have to pay for digital content supplied during the cancellation period.

Pro

Pro includes an ongoing service and the supply of digital content.

If you ask us to start the service during the initial 14-day cancellation period and then cancel during that period, we may charge only the proportionate amount permitted by law for service supplied before cancellation.

Your right to cancel particular digital content may be lost when its supply begins, but only where you gave the legally required express consent and acknowledgement before supply. We will not use a digital-content acknowledgement to remove cancellation rights that the law treats as applying to the continuing service.

Full details, cancellation instructions and the model cancellation form are in our Refunds and Cancellations Policy.

10. Your statutory rights

If you are a consumer, digital content must be of satisfactory quality, fit for a particular purpose you made known to us and as described. Services must be performed with reasonable care and skill.

Your statutory remedies may include repair or replacement, repeat performance, a price reduction or a refund. These rights are not limited by these terms.

11. Rights to documents and submitted information

You retain any rights you have in the information you submit.

You give us permission to host, copy, process, format and transmit that information only as needed to provide, secure and support SitePaper, follow your instructions and meet our legal obligations.

After payment, we grant you a worldwide, perpetual, non-exclusive licence to use, edit, copy and share the supplied document for your own organisation or for the client job it covers.

You may not resell SitePaper templates as templates, remove ownership notices from our software, or represent SitePaper’s software or branding as your own.

Generated material may be similar to material generated for another customer. We do not promise that generated wording is unique or that copyright will exist in every generated passage.

12. Personal data in business customer documents

This section applies where a business customer submits personal data about its workers, contractors, clients or other people and Toolhouse Labs Ltd processes that data on the customer’s behalf.

The customer is the controller and Toolhouse Labs Ltd is the processor for that personal data.

The processing covers hosting, organising, generating, converting, storing, backing up, exporting and supporting SitePaper documents for the duration described in our Privacy Notice. It may concern workers, contractors, clients, site visitors and other people mentioned in the customer’s content. The data may include identification, role, project, workplace and safety information.

We will:

• process that personal data only on the customer’s documented instructions, including these terms, unless UK law requires otherwise;
• tell the customer if we believe an instruction breaches data protection law, unless prohibited by law;
• ensure that people authorised to process it are subject to confidentiality obligations;
• use appropriate technical and organisational security measures;
• assist the customer, taking account of the nature of the processing, with data-subject requests, security incidents, data protection impact assessments and regulatory consultations;
• notify the customer without undue delay after becoming aware of a personal data breach affecting customer personal data;
• make information reasonably necessary to demonstrate compliance available to the customer;
• allow reasonable audits, subject to confidentiality, security and cost arrangements;
• delete or return the data at the end of the service on request, except where continued storage is required by law or forms part of the agreed archive service; and
• comply with the international-transfer requirements described in our Privacy Notice.

The customer gives general written authorisation for the subprocessors named in our Privacy Notice. We will give reasonable advance notice of a new subprocessor where it will process customer document data. The customer may object on reasonable data protection grounds.

The customer remains responsible for its privacy notices, lawful bases, special-category conditions, data accuracy, data minimisation and instructions to us.

13. Storage and customer records

We archive purchased documents in PDF, Word and JSON formats for the period stated in our Privacy Notice.

Archive access is a convenience and is not a substitute for your own record-keeping system. You remain responsible for downloading, securely retaining and producing any document that health and safety, employment, insurance, contractual or other law requires you to keep.

We may correct storage errors or migrate files between systems, provided this does not materially reduce the document or its accessibility.

Before closing an account or when asked to do so, you should download all documents you need. We will provide a reasonable opportunity to export paid documents unless immediate restriction is required for security, illegality or serious misuse.

14. Availability

We aim to keep SitePaper available, but do not promise uninterrupted or error-free access. We may carry out maintenance, address security incidents or change infrastructure.

Laws, official guidance, equipment and site conditions change. You must review documents when relevant circumstances or requirements change.

If a paid feature is materially unavailable, your rights are set out in the Refunds and Cancellations Policy.

15. Liability

Nothing in these terms excludes or restricts liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of liability that cannot lawfully be excluded or restricted; or
• a consumer’s statutory rights.

Consumers

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for business losses where you entered the contract as a consumer. We are not responsible for loss that was not foreseeable when the contract was made.

Business customers

If you are a business customer, subject to the liabilities that cannot be limited above:

• neither party is liable for indirect or consequential loss;
• we are not liable for loss of profit, revenue, business, opportunity, goodwill or anticipated savings; and
• our total aggregate liability arising from SitePaper in any 12-month period is limited to the greater of £10,000 and the total amount you paid us during that period.

The limitation applies only to the extent permitted by law.

Loss caused by customer action

For all users, we are not responsible to the extent that a loss was caused by:

• inaccurate, incomplete or misleading information supplied by you;
• using a document without a competent site-specific review;
• changing a document after supply;
• using it for a different task, site or organisation;
• failing to implement or communicate the stated controls; or
• continuing to use a document after it became outdated or unsuitable.

This does not exclude responsibility to the extent that the same loss was caused by our own breach or negligence.

16. Suspension and ending access

You may stop using SitePaper at any time. You may cancel Pro as described above.

We may suspend or end access for:

• serious or repeated breach of these terms;
• unlawful or dangerous use;
• non-payment;
• a material security risk; or
• conduct that threatens other users or the service.

Where reasonably possible, we will explain the reason and allow an opportunity to correct the problem. Suspension or termination does not remove rights or remedies that arose beforehand.

Terms intended to continue, including rights to paid documents, intellectual property, data protection and liability provisions, continue after termination.

17. Complaints

Please send complaints to hello@sitepaper.co.uk or write to 6 Edison Village, Nottingham Science & Technology Park, Nottingham, NG7 2RF.

Include your account email, order number and a clear description of the problem. We will acknowledge the complaint promptly and aim to provide a substantive response within 14 days.

This does not limit your right to use any court, regulator or alternative dispute resolution process available by law.

18. Changes to these terms

We may update these terms for legal, regulatory, security, technical or service reasons.

A change will not retrospectively alter a completed one-off purchase.

For Pro, we will give reasonable advance notice of a material change. If a change materially disadvantages you, you may cancel before it takes effect.

19. Law and courts

These terms are governed by the law of England and Wales.

If you are a consumer, you retain any mandatory right to rely on the law of, and bring proceedings in, the part of the United Kingdom where you live.

If you are a business, the courts of England and Wales have exclusive jurisdiction.