Mental health and work-related stress Toolbox Talk
Pressure becomes harmful when demands exceed a person’s ability or resources to cope. Early, respectful conversations and practical changes can prevent harm.
Key points
- Look for excessive demands, poor control, weak support, conflict, unclear roles and unmanaged change.
- Plan realistic workload, staffing, breaks and deadlines.
- Encourage workers to raise concerns without stigma or retaliation.
- Listen privately and focus on work adjustments and support.
- Protect confidentiality while escalating immediate safety concerns.
- Know the organisation’s support, occupational-health and emergency routes.
- Treat threats of immediate harm as an emergency, not a disciplinary issue.
Do
- Check in with colleagues.
- Raise workload or bullying concerns early.
- Use available support.
Don't
- Do not diagnose or dismiss someone.
- Do not promise absolute confidentiality.
- Do not leave immediate risk unaddressed.
Questions to ask the group
- Which work pressures can we change?
- How can concerns be raised?
- Where is urgent support obtained?
References: Management of Health and Safety at Work Regulations 1999; HSE Management Standards for work-related stress